FAQ

Help centre

Questions? We've got answers.

Everything about sizing, delivery, returns and getting the most out of your tools.

Sizing & fit

Which size do I need?

Most De'Longhi machines use 51mm, Sage / Breville use 54mm, and Gaggia Classic, Rancilio Silvia and E61 machines use 58mm. Search for your machine in our fit guide.

Which tools are size-specific?

Tampers, dosing rings and puck screens must match your basket size. WDT tools, milk pitchers, tamping mats, shot glasses and brushes fit every machine.

My machine isn't listed. What now?

Measure the inside diameter at the top of your filter basket, or send us your machine model through the contact page. We'll confirm the size within 1 business day.

I ordered the wrong size.

No problem. Contact us within 30 days of delivery and we'll help you swap it for the right size.

Shipping & delivery

How much is shipping?

Tracked shipping is free on orders over $73. Under that, there is one flat rate of under A$10, and checkout shows the exact amount before you pay.

How long does delivery take?

Delivery takes 7–14 business days from the day you order, anywhere in Australia. That is the whole journey, not just the transit. Every order is tracked, and you'll get the tracking link by email as soon as it ships.

Where do you ship to?

Australia, anywhere Australia Post delivers.

Will I pay anything extra on delivery?

No. Orders under A$1,000 are not taxed at the Australian border, and CremaKit is not registered for GST in Australia, so no GST is charged on your order. The price at checkout is the price you pay. If a carrier ever adds a handling charge, send us the receipt through our contact page and we'll refund it.

Returns & exchanges

Can I return something?

Yes. You have 30 days from delivery to return unused items in their original packaging. See returns & exchanges for the steps. This is on top of your rights under the Australian Consumer Law, which we never ask you to give up.

What if something arrives damaged?

Send us a photo within 14 days of delivery and we'll send a replacement or refund you in full. You won't need to send it back.

Kits & tools

What's the difference between the kits?

The Starter Kit is the essential four, with a calibrated spring tamper that controls pressure. The Barista Kit adds a universal dosing cup and a five-piece brush set to the essential four, for the complete prep sequence in one box. The Latte Art Set is for milk-based coffees and fits every machine. The Full Pro Kit is the complete seven-piece setup, built around a solid walnut tamping station that gives every tool a home on your bench.

Why buy a kit instead of single tools?

The tools are chosen to work together, arrive in one parcel, and cost less than buying them one by one.

Do you need every tool?

Not necessarily. Each tool addresses a different stage of puck preparation, and together they create a more consistent workflow. Each is also available on its own.

Using your tools

What is WDT and why does it matter?

WDT (Weiss Distribution Technique) means stirring your grounds with fine needles before tamping. It breaks up clumps so water flows evenly, giving sweeter and more consistent shots. It's the single biggest upgrade for most home setups.

Do I need a puck screen?

It's not essential, but it spreads water more evenly over the puck and keeps your shower screen clean. Most people who try one keep using it.

How do I clean my tools?

Wipe tools after each use and rinse stainless parts in warm water, then dry. Keep wooden handles out of the dishwasher.

Still have a question?

A real person replies within 1 business day.

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