Shipping policy

Last updated: 22 September 2026

Where we ship

We currently ship to the United Kingdom, Canada and Australia. Every order is sent with tracking.

Shipping costs

Orders of €50 or more (or the equivalent in your currency): free tracked shipping
Orders under €50: €4.95 tracked shipping (or the equivalent in your currency)

The exact cost is always shown at checkout before you pay.

Delivery times

These times include 1–3 business days to prepare your order:

United Kingdom: 5–8 business days
Canada: 6–10 business days
Australia: 8–15 business days

Business days are Monday to Friday, excluding public holidays. Delivery times are estimates. Customs checks, peak seasons and carrier delays can occasionally add a few days.

How your order ships

Orders are shipped from our fulfilment partner's warehouse. If your order contains several items, they may occasionally arrive in separate parcels at no extra cost. You'll receive an email with a tracking link as soon as your order has shipped.

Taxes and duties

United Kingdom: prices include VAT.
Australia: prices include GST.
Canada: applicable taxes are shown and charged at checkout.

Late, lost or damaged parcels

If your tracking hasn't updated for 7 days, or your order hasn't arrived 5 business days after the latest estimated delivery date, email us at contact@cremakit.com. We'll look into it with the carrier. If a parcel is confirmed lost, we'll send a replacement or give you a full refund.

If your order arrives damaged, send us a photo within 14 days of delivery and we'll make it right. See our refund policy for details.

Wrong address

Please check your shipping address carefully at checkout. If you spot a mistake, email us as soon as possible. We can update the address as long as your order hasn't shipped yet. We can't be responsible for orders delivered to an incorrect address entered at checkout.