Terms of service

Last updated: 22 September 2026

1. About us

The website cremakit.com (the "Store") is operated by DYOnline, trading as CremaKit, Pasbree 32, 7103 BR Winterswijk, the Netherlands (Chamber of Commerce no. 99860325, VAT no. NL005414666B06) ("CremaKit", "we", "us"). You can reach us at contact@cremakit.com or +31 6 35636698. Our full company details are on our legal notice.

These terms apply to every visit to the Store and every order you place with us. By placing an order, you agree to these terms. Please read them together with our shipping policy, refund policy and privacy policy.

2. Who can buy

We sell to consumers in the United Kingdom, Canada and Australia. You must be at least 18 years old, or have permission from a parent or guardian, to place an order.

3. Products and fit

We sell home-espresso tools and kits. We do our best to describe and photograph our products accurately, but colours and finishes may look slightly different on your screen. Some product photos show the product in use and may include items that aren't part of the order. The product description and the "What's in the box" list tell you exactly what's included.

Several products come in 51, 54 and 58mm sizes. Please use our fit guide to choose the size for your machine. If you order the wrong size, we'll help you swap it within 30 days (see our refund policy).

4. Prices and payment

Prices are shown in your local currency. UK prices include VAT and Australian prices include GST. For Canada, applicable taxes are added at checkout. Shipping costs are shown at checkout before you pay.

We accept the payment methods shown at checkout. Payment is taken when you place your order. If we've made an obvious pricing error, we'll contact you and you can choose to pay the correct price or cancel for a full refund.

5. Your order and our contract

After you place an order, you'll receive an order confirmation email. A contract between you and us is formed when we send that confirmation. We may refuse or cancel an order, for example if a product is out of stock, we suspect fraud, or we can't ship to your address. If we do, we'll let you know and refund any payment in full.

6. Delivery

We ship with tracking to the United Kingdom, Canada and Australia. Delivery times and costs are set out in our shipping policy. Risk in the products passes to you when they are delivered to you or to someone you nominated.

7. Returns, cancellations and faulty items

You can return unused items within 30 days of delivery. UK customers also have a statutory 14-day right to cancel. Damaged, faulty or wrong items are replaced or refunded at no cost to you. Full details are in our refund policy.

8. Using our products

Please follow the care instructions for each product and your espresso machine manufacturer's guidance. Our tools are accessories for your machine; we're not responsible for damage caused by using a product with a machine or basket it wasn't designed for, or by using it in a way that isn't intended.

9. Our liability

We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that isn't foreseeable, or for business losses. Nothing in these terms limits or excludes our liability where that isn't allowed by law, including for death or personal injury caused by our negligence, for fraud, or under your statutory consumer rights (such as the UK Consumer Rights Act 2015 and the consumer guarantees under the Australian Consumer Law).

10. Website content

All content on the Store, including text, images, logos and designs, belongs to CremaKit or our licensors. You may not copy or reuse it for commercial purposes without our written permission. You agree not to misuse the Store, for example by attempting to interfere with its operation or security.

11. Personal data

We handle your personal data as described in our privacy policy.

12. Complaints

If you have a complaint, please email contact@cremakit.com. We aim to reply within 1 business day and to resolve every complaint within 14 days.

13. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one published on the Store when you placed it.

14. Governing law

These terms are governed by Dutch law. If you're a consumer, this doesn't take away the protection you have under the mandatory consumer laws of the country where you live, and you can bring a claim in the courts of that country.